Jumpers Agency · Support

Contact Jumpers Agency & TKTS APP

Use this page for ticket orders, payment questions, refund requests, organizer partnerships and Jumpers Agency business enquiries.

This document should be reviewed by qualified legal counsel before final publication.

Jumpers AgencyOperator of TKTS APP and responsible for software development, marketing, financial administration and commercial platform operations.

VAT: 762634405
51 حي الدبلوماسيين - الشيخ زايد, Giza, Cairo Governorate 11865, Egypt
60 Damietta, Madinet Al Eelam, Agouza, Giza Governorate 3753711

TKTS APP SupportSupport for ticket orders, event access, QR tickets, transfers, payment questions and refund requests.

Send a message.

Is TKTS APP for real events?

Yes. TKTS APP sells tickets only for real in-person events at physical venues.

Why may my statement show Jumpers Agency or Paymob?

Paymob processes card payments for Jumpers Agency, so either name may appear on payment notices.

When do I receive my ticket?

After secure server-side payment verification, tickets appear in the TKTS APP wallet.

Can I transfer a ticket?

Only if transfer is enabled for that event. The old QR becomes invalid and a new valid ticket is issued to the recipient.

Can I request a refund?

Refunds depend on applicable law, event terms, organizer approval, cancellation, or confirmed platform processing error.

How do I contact support?

Email ahmed.sherif@jumpersagency.net or use WhatsApp at +20 105 000 5905.